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Requests, Compliments, Complaints

The District Council of Elliston welcomes any comments or suggestions you may have. If you have a request for service, a general enquiry, would like to lodge a complaint or a compliment, or simply would like to provide us with feedback, please use the submission form below. If you have an issue that requires immediate attention, please phone the Council on 08 8687 9177.

Please provide us with your contact details so that if a response is required a staff member will contact you within five (5) working days.

Internal review of Council Decisions

The District Council of Elliston and its delegates make decisions every day which impact on members of the community. It is imperative that these decisions are fair, objective and subject to review.

Council's Internal Review of a Council Decision: Policy and Procedure document addresses the manner in which requests for a review of a previous decision of Council will be dealt, and provides a consistent and structured process for any party dissatisfied with a decision which has been made by Council or its agents.

Council has a three tiered process for managing complaints set out in Council's Complaints Policy(229 kb) and Complaint Handling Process(504 kb).

If the Complaint Handling Process is not able to address the complaint to the customer's satisfaction, the customer may excalate the matter further and seek an internal review of the decision by the CEO or the Elected Body (depenting on the nature of the complaint). In this case, the customer should refer to the Internal Review of Council Decisions Policy and Procedure(405 kb).

Before you lodge an application under the Internal Review of Council Decision framework, it is recommended that you contact Council's Governance Advisor via email at dce@elliston.sa.gov.au or 8687 9177 to discuss the process aend timelines.

 

 

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District Council of Elliston
21 Beach Terrace
Elliston SA 5670
Fax: 08 8687 9176